About these terms
IVA AI is a product of OpenPebble Labs, a brand of ZBULLET Enterprises Limited.
These Terms of Use ("Terms") govern your use of the IVA website and/or the IVA mobile application (collectively, the "Platform") made available by Z Bullet Enterprises Limited ("ZBEL", "we", "us" and "our"), a company established under the laws of India, having its registered office at 18th Floor, A Wing, Marathon Futurex, Delisle Road, Mumbai, Maharashtra 400013, India. The terms "you" and "your" refer to the user of the Platform.
These Terms are to be read along with the IVA Privacy Policy and any applicable AI Safety Terms. If you do not agree with these Terms, please do not use the Platform.
Our Services and these Terms are intended to comply with applicable Indian laws, including the Information Technology Act, 2000, and the Bharatiya Nyaya Sanhita, 2023, as applicable. When you create an account on our Platform or use our Platform or any of our Services, you accept and agree to these Terms. We do not represent that our Services comply with the laws of any country other than India. If you wish to use our Services outside India, please ensure that you are permitted to do so under the laws of your jurisdiction.
You and we are required to follow certain rules while you use our Platform. We have listed these rules in this document. Please read these Terms and all other hyperlinks mentioned here carefully. Do remember that by using our Platform, you agree to these Terms. Also, if you are using these Services outside India, please comply with your local laws.
Changes To Terms And Services
Our Platform is dynamic and may change rapidly. As such, we may change the Services we provide at our discretion. We may temporarily, or permanently, stop providing Services or any features to you generally.
We may remove or add functionalities to our Platform and Services without any notice. However, if we make a change where your consent is required, we will make sure to ask for it. Please be sure to keep visiting this page from time to time to stay updated on our latest changes and developments.
Visit this page to see any changes that we may make and services that we may add or modify, from time to time.
Who May Use Our Services
Our Platform facilitates connection and interaction between you and an AI powered chat bot on a one on one basis through use of our features. Based on inputs provided by you the AI powered chatbot creates informational readings about you based on astrological positions, on the Platform. The Services provided on the Platform are for informational, spiritual, and for the entertainment purposes only. For purposes related to medical, psychological, legal, or professional advice users are encouraged to consult relevant professionals for such matters. The Platform acts as an intermediary providing technological services and communication facilities to the users. The fees charged by the Platform is for the provision, facilitation and use of such technological and communication services ("Services").
You may use our Services only if you are capable of forming a binding agreement with us and are legally permitted to use our Services. If you are accepting these Terms on behalf of a company or any legal persons, then you represent and warrant that you have the authority to bind such an entity to these Terms and effectively "you" and "your" shall refer to the company.
Please ensure that you are allowed to use our services under the law.
How To Use Our Services
We believe in providing simple and easy access to our Services. To use our Platform, you must register on our Platform by entering your phone number and the One-Time-Password sent by us via SMS to your phone number. When you register with us using the IVA mobile application, you are also required to create a profile to access the Service. For this purpose we collect certain personal information including your name, gender, date of birth, time of birth, city of birth ("Profile Information"). We may also request permission to access your mobile device's phone book, your SMS inbox. However, we do not read any information stored on your mobile device and computer without your permission.
In order to provide Services to you, we need to access certain features of your mobile device.
Privacy Policy
To effectively provide and introduce any new Services to you, we collect certain information in accordance with the Privacy Policy of the Platform. We may further request and store additional information. IVA Privacy Policy explains how we collect, use, share and store the information collected. Such information is stored securely on cloud servers, thereby also subject to the terms of the relevant cloud service provider's privacy policy. IVA Privacy Policy also details your rights under law and how you may control the data you provide us.
We have described how we store and use this information in the IVA Privacy Policy.
As stated under the IVA Privacy Policy, we may also use third-party services on the Platform. The usage of such API services are covered by the policies of such third-party services. By using such API services, you agree to be bound by the third party's terms of service as provided here.
Subscription, Payment, Membership Cancellation, Promotional Offers, And Refunds
Payment Method (defined hereunder) for the subscription plan selected by you at the time of registration for the Services. Payments are processed through third-party gateways, and we disclaim liability for payment processing errors. Subscription fees (inclusive of GST) are non-refundable unless required by law. Refunds may be provided in cases of billing errors or duplicate charges, at our discretion. Subscription plans may automatically renew at the end of their billing cycle unless you cancel your subscription before the renewal date. Cancellation will take effect from the next billing cycle. We do not provide refunds or credits for partial-month membership periods or for any Content that has not been viewed.
"Payment Method" shall mean a current, valid accepted payment method and shall include either: (a) UPI (intent, collect), cards (incl. Debit, Credit & Prepaid cards), Wallets, or (b) such other payment methods accepted by us, from time to time. Our approved recurring payment options and one time payment options shall be updated from time to time without any further notification. For certain Payment Methods, your Payment Method service provider may charge you a transaction fee and/or other charges. We request you to check with your Payment Method service provider for details.
If your Payment Method is declined or expires, we may attempt to process your payment again. If the issue persists, we reserve the right to suspend or terminate your subscription. If you choose to upgrade your subscription plan, the fee adjustment will be prorated, and the new plan will take effect immediately.
We may offer promotional offers, free trials, beta testing, or discounts from time to time. These are subject to terms specified at the time they are offered and may be modified or withdrawn at our discretion.
We reserve the right to, at our discretion:
introduce and modify our Services offerings through various models, including ad-supported, subscription, or other methods, introduce, revise, or discontinue paid features, subscription plans, and associated fees for our Services.
Services require a subscription fee, with payment details provided during registration. Subscription fees are non-refundable, except for billing errors, and plans may auto-renew unless cancelled. Payments are processed via third-party gateways, and payment failures may result in suspension. We may offer free trials, discounts, and change content models or subscription plans at our discretion.
Internal training
We may use submitted conversations, feedback and related usage data for internal training, evaluation and improvement of our AI systems, subject to applicable law and any consent or choices presented in the app.
Your Commitments
Providing safe and secure Services to a diverse community, requires that we all do our part. In return for our commitment to provide our Services, we require you to make some commitments to us. Please note that you will solely bear the costs and consequences of any actions taken by you on the Platform (including any violation of these Terms) along with the commitments given by you below. By using our Services, you agree and acknowledge the following:
a) No Impersonation or False Information to be Provided You are required to input your correct Profile Information to access Services provided on our Platform. You will not falsely represent yourself as another person or representative of another person to use our Services. Features accessed on the Platform are based solely on the information you enter. Accordingly, you agree to provide accurate and complete information while interacting with the features.
b) Device Security
We have implemented measures to ensure that our Platform is secure. However, there is no guarantee that our Platform is immune to hacking and virus attacks. You will ensure that you have requisite anti-malware and antivirus software on your mobile device and computer to ensure its safety. You will not allow any other person to use your phone number, and not allow multiple accounts to be linked to your phone number. You will be responsible for all interaction by any account linked to your phone number.
While we do everything we can, to secure your use of our Services, keep in mind that we cannot contemplate all forms of attack on our Platform. You should, as a matter of practice, ensure that your mobile device and computer are not used wrongly or tampered with in any way.
c) Content Removal and Termination
Your usage of our Platform is governed by the IVA Terms of Use. You may not access or use the Platform for any purpose other than that for which we make the Platform available. Any misuse of account or any prohibited activity by a user including usage of features such as chat, discussion, text, or Profile Information are violative of our Terms and Indian laws including Information Technology Act, 2000, with all amendments made to it and rules framed under it, we may restrict your access to the Platform indefinitely or terminate your account with us and block you from registering with us. If you wish to appeal any such removal, you may write to us at
We may remove any content that is shared on our Platform if such content is prohibited under Indian laws or our Terms.
d) Platform Not to be Used For Anything Unlawful or Illegal
Our Platform is designed to accommodate a multiplicity of languages. You shall not, however, use our Platform to share, write or display any content oral or written which is obscene, pornographic, harmful for minors, discriminatory, spreading what may be considered as hate speech, inciting any form of violence or hatred against any persons, or violates any laws of India, or is barred from being shared by any laws of India. We reserve the right to remove such content and take appropriate action against you.
In addition to the above, please note that we may share your information with appropriate law enforcement authorities if we have good-faith belief that it is reasonably necessary to share your personal data or information in order to comply with any legal obligation or any government request; or to protect the rights or prevent any harm to our property or safety, our customers, or public; or to detect, prevent or otherwise address public safety, fraud, security or technical issues. You understand however, support@bulletshorts.com that we cannot be held responsible for any actions done by or to you by a third party or user by way of using our Platform.
We have developed an automated platform for you to connect and interact with an AI chat bot on a one-on-one basis, and engage in meaningful conversations, within a safe and judgment free environment; please do not share or display any content which is illegal or causes any harm to the well-being of members of the society.
e) Third Party Application
Our Services are integrated with many third party applications ("Third Party"). Access and use of the Third Party applications may require acceptance of Terms. While we will try to provide you with advance notice whenever reasonably possible, however, you acknowledge and agree that we may, at any time and in our sole discretion without any notice to you, suspend, restrict or disable your access or remove you from the Service.
We may also remove any Third Party application without any liability to you, including, without limitation for any loss of data, goodwill, or other direct or indirect losses arising from such removal.
f) Content Rights and Liabilities
We do not have any ownership over your Profile Information shared by you, or content displayed by you during your interactions with the Platform. Such rights in the content including your Profile Information remain only with you. You grant us a license to use, host, store, reproduce, modify, adapt, create derivative works and use such Profile Information and content for the purpose of providing, operating, improving, and promoting our Service. You agree to use our Platform in a lawful and responsible manner. You will not use our Platform to violate or infringe upon our Third Party or any other third-party's intellectual property rights. Any violation of the foregoing may result in suspension or removal of your access to the Platform. Further, if you use any content developed by us, then we shall continue to own the intellectual property rights vested in such content. Any unauthorised use by you of such derived content may result in suspension or termination of your account, or other appropriate action in accordance with our Platform Terms.
g) Intermediary Status and No Liability
We are an intermediary as defined under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These Terms are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing of the rules and regulations, IVA Privacy Policy, and IVA Terms of Use for accessing and using our Platform. Our role is solely limited to providing a technological platform. We do not control what you or other people may or may not do on the Platform and are thus, not responsible for the consequences of such actions (whether online or offline). We are not responsible for services and features offered by others, even if you access them through our Services. Our responsibility for anything that happens on our Platform is strictly governed by the laws of India and is limited to that extent. You agree that we will not be responsible for any loss of profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising to you or any other person related to these Terms, even if we know they are possible. This includes when we delete your information, or account.
We are an intermediary under Indian law. We do not control what people do on our Platform but we expect everyone to comply with the Terms of IVA.
h) You Will Not Attempt to Disrupt or Jeopardize IVA Services
You agree to not interfere with, or use non-public areas of our Platform, Services, and our technical delivery system. You will not introduce any trojans, viruses, any other malicious software, any bots or scrape our Platform for any user information. Additionally, you will not probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us. If you tamper or attempt to tamper with our technological design and architecture, we will terminate your user profile and ban you from using our services. We may further report such actions to the appropriate law enforcement authorities and proceed against you with legal actions.
You will not hack into or introduce malicious software of any kind onto our Platform. If you commit such actions, we may remove you from the platform and may report your actions to the police and/or relevant legal authorities.
Permissions You Give To Us
You accept these Terms and give us certain permissions so that we can serve you better. Permissions you grant to us are:
a) Permission to Share Your Profile Information with Third Parties
While our Platform is a freely accessible and usable Platform, we need to generate revenue so that we can keep offering you our Services. Pursuant to this, we may share any data that we may collect including but not limited to your Profile Information your usage and engagement habits and patterns on our Platform to show you any sponsored content or advertisements. We will not, however, be liable to pay you any revenue share if you purchase any products advertised to you. We do not endorse any products or vouch for the authenticity of the products. Merely advertising of products by the users on our Platform does not amount to an endorsement by us.
If we share any sensitive personal information (as defined under the applicable laws), we will ask you for your consent prior to sharing the same. b) Automatic Downloads and Updates
We are constantly updating our Platform and Services offered. To use our Platform, you may need to download the IVA mobile application to your mobile device and update it from time to time.
Applications and software are constantly updated for your use and you will need to install the latest version of the IVA mobile application to your mobile device each time such an update is generated.
c) Permission to Use Cookies
We may use cookies, pixel tags, web beacons, mobile device IDs, flash cookies and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
All websites use cookies and store them on your web browser so that usage information can be stored and logged in your browser.
d) Data Retention
We shall have the right to retain certain information regarding your usage of the Platform. Please view the IVA Privacy Policy for further information relating to the collection, processing, storage and use of your information by us.
You grant us the right to process, store and retain information relating to you and provided by you. Please see the IVA Privacy Policy for further information.
Our Agreement And What Happens If We Disagree
a) Who Has Rights Under These Terms
The rights and obligations under these Terms are granted only to you and shall not be assigned to any third party without our consent. However, we are permitted to assign our rights and obligations under these Terms to others. This can happen when, for example, we enter into a merger with another company and create a new company.
b) How Will We Handle Disputes
In all cases, you agree that disputes will be subject to the laws of India and the courts of Mumbai, Maharashtra shall have exclusive jurisdiction.
Limitation Of Liability
We do not create, control, or endorse any interactions or the content exchanged by/between you and/or other users of the Platform. The advice, opinions, and interactions you engage in with other users on the Platform are intended solely for general information and conversational purposes. These interactions should not be considered or relied upon as professional advice. The users you may engage with are not licensed professionals and do not act in professional capacity under any circumstance. We do not assume any liability with respect to any loss or damage, arising directly or indirectly due to any inaccuracy or incompleteness of any information or a breach of any warranty or guarantee due to the actions of any user of the Platform.
The Platform and Services, are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. We do not warrant the quality of the Services or the Platform including its uninterrupted, timely, secure or error-free provision, continued compatibility on any device, or correction of any errors.
In no event shall we, or any of our affiliates, successors, and assigns, and each of their respective investors, directors, officers, employees, agents, service providers, and suppliers be liable for any special, incidental, punitive, direct, indirect or consequential damages suffered as a consequence of a breach of the Terms by another user or arising out of the use of or the reliance on any of the Services or the Platform.
In the event any exclusion contained herein is held to be invalid for any reason and we or any of our affiliate entities, officers, directors or employees become liable for loss or damage, then, any such liability shall be limited to not exceeding the charges or amounts paid to us for use of the Platform or the Services in the month preceding the date of the claim.
Indemnification
You agree to indemnify, defend and hold harmless us, and our subsidiaries, affiliates and agents and their respective officers, directors, employees, successors and assigns from and against any claim, proceeding, loss, damage, liability, cost, demand or expense (including but not limited to attorney's fees) of any kind arising out of:
(i) your access to or use of the Platform and Services; (ii) any breach by you of your obligations under this Agreement;(iii) your violation of the rights of any third party, including any infringement of intellectual property, or of any privacy or consumer protection right; (iv) any violation of law or contractual obligation and any claims, demands, notices pursuant to such violation; (v) your negligence or wilful misconduct.
This obligation will survive the termination of our Terms.
Unsolicited Material
We always appreciate feedback or other suggestions. We may use the same without any restrictions or obligation to compensate you for them and are under no obligation to keep them confidential.
General
If any aspect of these Terms is unenforceable, the rest will remain in effect.
Any amendment or waiver to our Terms must be in writing and signed by us. If we fail to enforce any aspect of these Terms, including reporting any illegal or impermissible actions to appropriate law enforcement authorities or blocking or suspending your profile, such failure to enforce our rights will not be a waiver by us.
We reserve all rights not expressly granted to you.